11det Privacy Policy — Your Data, Your Rights
We take your privacy seriously. This policy explains what data 11det collects, why we collect it, and how we keep it safe.
Introduction
11det ("we", "us", "our", "the Platform") operates the online casino and sports betting website at 11det.bio. This Privacy Policy describes how 11det collects, processes, stores, and protects personal information provided by users ("you", "your") when you register an account, use our services, or interact with the platform in any way.
By accessing or using 11det, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, you must discontinue use of the platform immediately.
Information We Collect
11det collects personal information in several categories, depending on how you interact with the platform. The categories and examples of data collected are described below.
How We Use Your Information
11det processes your personal data only for legitimate, specified purposes. The primary purposes for which we use your data are:
- To create and manage your 11det account, including identity verification and KYC compliance.
- To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
- To operate and improve the gaming platform, including personalising the experience based on your activity and preferences.
- To communicate with you about your account, transactions, promotions, and support enquiries.
- To detect, prevent, and investigate fraud, money laundering, or other prohibited activity.
- To meet responsible gaming obligations, including monitoring for signs of problem gambling and processing self-exclusion requests.
We do not use your personal data for automated decision-making that produces legal effects without human review. Any profiling used on 11det is limited to improving game recommendations and promotional relevance for your account.
Legal Basis for Processing
11det processes your personal data only where a lawful basis exists. The three primary bases on which we rely are:
Processing your identity data, financial data, and gaming activity data is necessary to perform our contract with you — that is, to operate your account, process transactions, and deliver the services you have signed up for on 11det.
We process device and technical data, usage data, and fraud detection data on the basis of our legitimate interest in operating a safe, secure platform — protecting both 11det and its players from fraud, abuse, and misuse. We balance our interests carefully against your privacy rights.
Where applicable law requires us to retain or disclose data — for example, anti-money-laundering record-keeping requirements or disclosure to law enforcement following a lawful request — we process your data to comply with those obligations.
Sharing Your Information
11det does not sell, rent, or trade your personal information. We share data only in the following limited circumstances:
- Payment processors and financial institutions necessary to process your deposits and withdrawals (e.g. bKash, Nagad, Rocket, Upay, card processors). They receive only the data strictly needed to complete the transaction.
- Game providers and technology partners who supply the casino games, sports data feeds, and platform infrastructure. These partners operate under strict data processing agreements with 11det.
- Identity verification and KYC service providers used to confirm your age and identity during registration or account review.
- Law enforcement, regulatory bodies, or courts where we are required by law to disclose information, or where disclosure is necessary to protect the safety of our users or the integrity of the platform.
Cookies and Tracking Technologies
11det uses cookies and similar tracking technologies (such as local storage tokens and session identifiers) to operate the platform, maintain your login session, remember your preferences, and analyse how players use the site. Cookies are small text files placed on your device by your browser.
We use three categories of cookies: (1) strictly necessary cookies — required for the platform to function, including session authentication and security tokens; (2) functional cookies — which remember your language and display preferences; and (3) analytics cookies — which help us understand how the platform is used so we can improve it. We do not use third-party advertising or tracking cookies that follow you across other websites.
Data Retention
11det retains your personal data for as long as your account is active and for a reasonable period thereafter as required to comply with applicable legal obligations. Account data — including identity, financial, and gaming records — is typically retained for a minimum of five years following account closure to satisfy record-keeping requirements applicable to financial service platforms.
Where data is no longer required for any legitimate purpose — and no legal obligation requires its continued retention — 11det will securely delete or anonymise it. If you have requested self-exclusion or account closure, your core account records will be retained for the legally required period but your account will be deactivated and access restricted.
Data Security
11det implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include SSL/TLS encryption for all data transmitted between your device and the 11det platform, encrypted storage of sensitive account data and financial records, access controls limiting staff access to personal data on a strictly need-to-know basis, and regular internal security reviews.
While 11det takes every reasonable precaution to protect your data, no online platform can guarantee absolute security against all possible threats. If you believe your account has been compromised, please contact [email protected] immediately and change your password. 11det will investigate all reported security incidents promptly.
Your Rights Over Your Data
You have rights in relation to your personal data held by 11det. The following rights are available to you and can be exercised by contacting our support team.
To exercise any of the above rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will respond within a reasonable timeframe. Please note that some rights are subject to conditions and exceptions under applicable law — for example, the right to erasure does not apply where retention is required by financial regulation.
Children's Privacy
The 11det platform is strictly intended for adults aged 21 and above. 11det does not knowingly collect or process personal data from any person under the age of 21. Age verification is conducted at registration and during KYC review to enforce this requirement.
Changes to This Privacy Policy
11det may update this Privacy Policy from time to time to reflect changes in the platform, our data practices, or applicable law. When we make material changes, we will update the 'Last updated' date at the top of this page. Where the changes are significant, we may also notify you directly via your registered contact details.
Your continued use of the 11det platform after any Privacy Policy update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically. If you have questions about any change to this policy, please contact our support team before continuing to use the platform.
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 11det handles your personal data, our support team is available around the clock to assist you.
Email: [email protected]
Your Privacy Is Safe — Now Explore 11det
You now know how 11det protects your data. Ready to enjoy Bangladesh's trusted casino and sports betting platform?