11det Frequently Asked Questions
Everything Bangladesh players need to know about 11det — from opening an account and depositing via bKash or Nagad, to cricket betting markets, bonus terms, and staying safe.
Welcome to the 11det FAQ — your complete guide to how the platform works. Whether you are a first-time player in Dhaka trying to make your first bKash deposit, an experienced bettor researching BPL odds, or a returning member with a withdrawal question, you will find a direct answer here. Browse by category or tap any question to expand the full answer.
Cricket Betting
BPL, IPL, T20 World Cup and Bangladesh Tigers markets covered.
Fast Payments
bKash, Nagad, Rocket and Upay deposits processed in minutes.
Casino & Slots
Certified RNG games from Pragmatic Play, NetEnt and more.
Safe & Secure
SSL encryption, KYC verification, and 21+ policy enforced.
Account & Registration
Registering on 11det takes under two minutes. Visit 11det.bio, tap the register button, and enter your mobile number, a secure password, and your date of birth. You must be 21 years or older to open an account. A verification code is sent to your number via SMS — enter it to activate your account. Once confirmed, you can make your first deposit immediately.
11det requires a valid government-issued photo ID for KYC verification. Accepted documents include a National Identity Card (NID), passport, or driving licence. You will also need to upload a clear selfie holding the document. KYC reviews are typically completed within 24 hours. Passing KYC unlocks full withdrawal access and confirms you meet the 21+ age requirement.
On the 11det login page, tap Forgot Password and enter the mobile number registered to your account. You will receive a one-time SMS code — enter it and create a new password. If you no longer have access to your registered mobile number, email [email protected] with your account details so the team can manually verify your identity and assist with recovery.
No — 11det strictly enforces a one-account-per-person policy. Operating multiple accounts violates the Terms and Conditions and may result in all accounts being suspended and any winnings forfeited. If you believe a duplicate was created in error, contact [email protected] immediately to have it resolved before any deposits are made.
To close your 11det account, email [email protected] with the subject Account Closure Request. Withdraw any remaining balance before requesting closure, as dormant account policy applies after the account is closed. If you are closing due to gambling concerns, please consider using the self-exclusion tool on the Responsible Gaming page — it provides additional protective safeguards beyond a standard closure.
Deposits & Withdrawals
11det supports bKash, Nagad, Rocket, and Upay for mobile wallet deposits — the most convenient options for players across Bangladesh. Bank transfers via Dutch-Bangla Bank, BRAC Bank, IBBL, and Sonali Bank are also available. Visa and Mastercard card deposits are supported for eligible verified accounts. bKash and Nagad are the fastest and most widely used options among 11det players.
bKash deposits on 11det typically reflect in your account within 1 to 5 minutes of a successful transaction. If your balance has not updated after 15 minutes, do not resend the payment. Instead, contact 11det support with your bKash transaction ID and timestamp — the team will manually verify and credit the amount to your account without requiring a second payment.
The minimum withdrawal amount on 11det is ৳500 BDT. There is no fixed maximum for fully KYC-verified accounts, though very large withdrawals may be processed in stages depending on the payment method selected. bKash and Nagad withdrawals are typically processed within 1 to 12 hours; bank transfers may take up to 2 business days.
11det does not charge platform-side fees on deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — or your bank may apply their own transaction charges independently. Always check the current fee schedule of your payment provider before transacting, as those fees are set by the provider and are entirely outside 11det's control.
The most common reasons for a delayed 11det withdrawal are a pending KYC review, an active bonus with an outstanding wagering requirement, or a high-volume processing period. Log in to check your account status first. If the issue persists beyond 24 hours, email [email protected] with your withdrawal reference number and the team will investigate and update you promptly.
Games & Gameplay
11det covers a wide range of cricket betting markets across BPL, IPL, T20 World Cup, ODI World Cup, and international Test matches featuring the Bangladesh Tigers. Available markets include match winner, top batsman, top bowler, total runs, method of dismissal, player of the match, and real-time in-play betting. BPL season is the peak period for 11det cricket activity, with the most markets and sharpest odds.
Yes — 11det is fully optimised for mobile play on Android and iOS without requiring a dedicated app download. All games including live casino tables, slots, Andar Bahar, and crash games load smoothly in a modern mobile browser over 4G or WiFi on Bangladeshi networks. A stable connection is recommended for live dealer games to avoid interruptions during active rounds.
All slot games on 11det use certified RNG software from licensed providers including Pragmatic Play, NetEnt, and Microgaming. RTP values vary by game and are visible in each game's information panel — most 11det slots carry an RTP between 94% and 97%. Game results are independently audited and cannot be altered by the platform, players, or any third party.
11det in-play betting lets you place bets on live cricket matches while the game is in progress, with odds updating in real time based on runs, wickets, run rate, and overs remaining. Markets available in-play include match winner, next ball outcome, next over total runs, and current partnership score. Bets must be placed before the market is temporarily suspended ahead of each delivery.
Bonuses & Promotions
11det offers a welcome bonus to newly registered players — the current offer amount and full terms are published on the Promotions page. Typically the welcome bonus matches a percentage of your first deposit up to a maximum BDT amount. To claim it, opt in during or immediately after registration and make a qualifying deposit. Always read the complete terms including the minimum deposit and wagering requirements before claiming.
A wagering requirement is the number of times you must bet the bonus amount before bonus funds can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means placing ৳20,000 in qualifying bets before any withdrawal. On 11det, slot games typically contribute 100% toward the rollover while certain table games contribute less. The exact contribution rates are listed in each promotion's terms.
Yes — all 11det bonuses carry an expiry date, typically 7 to 30 days from the date of claim depending on the specific promotion. If the wagering requirement is not met within the validity window, the bonus and any winnings generated from it are automatically forfeited. Always check the specific expiry period stated in the promotion terms before claiming to avoid losing bonus funds.
It depends on the specific promotion. Some 11det bonuses are sports-only and apply to cricket, football, and kabaddi betting markets, some are casino-only covering slots and live casino tables, and others are cross-platform usable on both. The eligible game and sport categories for each offer are clearly listed in its terms on the 11det Promotions page. Always verify eligibility before placing bonus bets.
Safety & Responsible Gaming
11det is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and the site. Account credentials, personal information, and payment details are stored securely with strict access controls. All casino games on 11det use certified RNG software from established providers, and results are independently audited. Never share your password — 11det staff will never ask for it.
The minimum age to register and play on 11det is 21 years old. This requirement is strictly enforced. Age and identity are verified during the KYC process, and any account found to belong to a person under 21 will be immediately suspended with funds forfeited. If you are a parent concerned a minor may have registered, contact [email protected] right away.
To self-exclude from 11det, go to Account Settings, open the Responsible Gaming section, and select self-exclusion along with your preferred duration — options include 6 months, 1 year, 2 years, 5 years, or permanent. You can also email [email protected] with the subject Self-Exclusion Request and your account will be suspended within hours. During self-exclusion you cannot log in, deposit, or place bets, and 11det will block new account attempts from the same identity.
11det customer support is available 24 hours a day, 7 days a week. The primary contact method is email at [email protected]. When writing in, include your registered mobile number and a clear description of your issue so the team can resolve it faster. For responsible gaming requests such as deposit limits, time-outs, or self-exclusion, use the subject line Responsible Gaming Request for priority handling.
Still Have Questions? We Are Here to Help
Our support team is available 24 hours a day, 7 days a week. If your answer was not here, contact us at [email protected] or explore the platform and see it for yourself.